Privacy policy

Privacy Policy

Last updated: 16th June 2025

This Privacy Policy describes how Wisteria Wood Designs ("we", "us", or "our") collects, uses, and discloses your personal information when you visit or interact with our website wisteriawooddesigns.co.uk (the "Site") or otherwise communicate with us through our services (collectively, the "Services").

By using our Site or Services, you agree to the collection and use of your information in accordance with this Privacy Policy.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes. When we do, we will revise the “Last updated” date and post the revised version on this page.

How We Collect and Use Personal Information

The type of personal information we collect depends on how you interact with us. We may collect and use your information to provide and improve our services, fulfil orders, communicate with you, ensure legal compliance, and protect our business and users.

Information We Collect Directly from You:

  • Contact details: name, email address, phone number, shipping and billing address
  • Order details: items purchased, delivery preferences, and payment confirmations
  • Account information: username, password, security credentials
  • Customer service: details you provide via email or through our contact forms

Information We Collect Automatically:

We use cookies and similar technologies to collect Usage Data, such as your device type, browser, IP address, pages visited, and time spent on the Site. See our Cookie Policy for more information.

Information from Third Parties:

  • Shopify (website hosting and checkout services)
  • Payment providers (e.g., Stripe, Shopify Payments)
  • Analytics or advertising platforms

How We Use Your Information

  • To process orders and payments, manage accounts, and deliver products
  • To respond to customer service requests
  • To send marketing or promotional communications (you can opt out at any time)
  • To detect and prevent fraud or abuse of our services
  • To comply with legal requirements and enforce our policies

Cookies

We use cookies and similar technologies to enhance your shopping experience and understand how visitors use our site. You can manage your cookie settings through your browser. Blocking cookies may affect functionality.

How We Share Your Personal Information

We may share your personal information with:

  • Vendors and service providers (e.g., couriers, payment processors, web hosting)
  • Marketing partners to promote our services (only with your consent)
  • Authorities when required by law or in legal proceedings

We do not sell your personal data.

Your Rights

Depending on your location, you may have the right to:

  • Access or request a copy of your personal information
  • Correct inaccurate information
  • Delete your personal information
  • Restrict or object to processing
  • Withdraw consent to marketing
  • Request data portability

To exercise any of these rights, contact us using the details below. We may need to verify your identity before processing your request.

EEA and UK Residents

Wisteria Wood Designs is the data controller of your personal data. If we transfer your data outside of the UK or EEA, we will use appropriate safeguards, such as Standard Contractual Clauses approved by the European Commission or UK authorities.

Children's Privacy

Our services are not directed at children under the age of 16. We do not knowingly collect personal data from children. If you believe your child has submitted personal information to us, please contact us so we can remove it.

Security and Retention

We take data protection seriously and use appropriate safeguards. However, no method of transmission is 100% secure. We retain personal data only as long as necessary to provide our services, comply with legal obligations, or resolve disputes.

Third-Party Websites

Our Site may include links to other websites. We are not responsible for the privacy practices or content of these third-party sites.

Complaints

If you believe we have not handled your data appropriately, you have the right to lodge a complaint with your local data protection authority. For EU residents, a list of authorities is available here.

Contact Us

If you have questions or would like to exercise your rights, please contact us:

Wisteria Wood Designs
3 Vicarage Road
Yateley, Hampshire
GU46 7QU
United Kingdom

Email: adam@wisteriawooddesigns.co.uk
Phone: 07901 777 418